sonabet live Privacy Policy

Introduction and Scope

sonabet live ("we", "our", or "platform") takes the privacy of its users very seriously. This Privacy Policy ("Policy") explains what information is collected, why it is collected, and how it is processed when you use our website, mobile app, or other digital services.

This Policy applies to the sonabetlive.cam website and all services operated under it. By registering for our services or continuing to use them, you are considered to have automatically accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions.

What Data We Collect

2.1 Information Provided Directly

We collect the information you provide when registering an account. This includes:

• Full name and date of birth (for age verification — users must be 21+)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Images or details of government-issued documents submitted for identity verification (KYC process)
• bKash, Nagad, or Rocket numbers linked to transactions

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• Device type, operating system, and browser information
• IP address and connection location data
• Browsing activity — which pages were visited and how long was spent on them
• Gaming activity logs — bet amounts, game history, win and loss records
• Login time, date, and session information

2.3 Information Received from Third Parties

In certain circumstances we may also receive information from trusted third parties — such as identity verification services or payment processors — but this information is used solely to meet applicable legal requirements.

Purpose of Data Use

sonabet live uses your information for the following specific purposes:

3.1 Service Operation and Improvement

• Creating and managing accounts and keeping logins secure
• Processing deposits and withdrawals (bKash, Nagad, Rocket, and bank transfers)
• Applying bonuses and promotions correctly
• Personalising the gaming experience
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting suspicious or unauthorised activity
• Preventing money laundering (AML) and identity fraud
• Preventing multiple accounts or bonus abuse

3.3 Communication and Support

We may contact you to respond to your questions or complaints and to inform you of important updates. Our live chat and email support team operates in Bangla 24/7.

Data Sharing with Third Parties

sonabet live shares information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, and banks), identity verification agencies, and technology service providers receive only the information necessary to carry out their specific responsibilities. They are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable Bangladeshi law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances we will notify you in advance.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make our platform work more effectively.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core platform functions — these cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings) and monitor site performance.
• Analytics cookies: Collect anonymous statistics to understand user behaviour and improve the service.

5.2 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some core features of the platform.

Data Security Measures

sonabet live takes industry-standard technical and administrative steps to protect your personal information.

6.1 Technical Safeguards

• SSL encryption — all data between your browser and our servers is encrypted
• Password hashing — passwords are never stored in plain readable form
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted

6.2 Administrative Safeguards

• Only authorised staff have access to sensitive information
• Staff receive regular training on data protection
• A rapid response plan is in place in the event of a data breach

However, no method of transmitting data over the internet is 100% secure. While we make every effort to ensure security, we cannot guarantee absolute security.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

7.1 Active Accounts

While your account is active we retain all account-related information. Transaction records may be kept for an extended period as required by financial law.

7.2 After Account Closure

After an account is closed or deleted, we may retain certain information for a further reasonable period — primarily for dispute resolution, fraud prevention, and fulfilment of legal obligations. Once that period has passed, the information is securely deleted or anonymised.

7.3 Marketing Communications

If you opt out of promotional communications, your information will no longer be used for that purpose, though it may remain retained for other legal purposes.

Your Data Rights

As a sonabet live user, you have the following rights regarding your personal information:

8.1 Right to Access and Correct Information

You can log in to your account at any time to view and, where necessary, correct your information. Some changes may require identity verification.

8.2 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, information required to fulfil legal obligations or resolve ongoing disputes may not be immediately deletable.

8.3 Right to Object to Processing

You may object to certain types of data processing, particularly for marketing communications. We will process such requests within a reasonable time. You will find further options for managing your account in the Responsible Gaming section.

8.4 How to Exercise Your Rights

To exercise any of the rights listed above, contact our support team via live chat or email. We will process your request after confirming your identity.

Protection of Minors

sonabet live strictly enforces a 21+ age limit. We do not knowingly collect personal information from anyone under the age of 21 or provide them with any services.

If a guardian suspects that a minor is using our platform, they should notify our support team immediately.

Policy Changes and Updates

We may update this Privacy Policy from time to time due to business changes, new legal requirements, or technological developments.

10.1 Notice of Changes

For significant changes we will notify you by email or via a notification on the platform. Continued use of the service after a revised policy is published will be considered acceptance of the new policy.

10.2 Previous Versions

We can provide previous versions of this policy on request. You can find out when the latest changes were made by checking the "Last Updated" date at the top of the policy.

For details on the general terms of our service, see Terms & Conditions, and for answers to any questions you can visit the FAQ page.

Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

We try to process all privacy-related requests within a reasonable time. For complex requests, we may need to verify your identity.